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Pompey's ticket shame

Wednesday night, the wait is over, the Champions of the Premiership are in town, anticipation is building, 3 Pompey starved months have passed, the season is but 4 days old....

Hang on a minute, the season is 4 days old!

So why the hell didn't my season ticket arrive in time? Pompey gratefully extracted 580 out of my bank account before May was out, plus a small booking fee of course, I paid early this year to get it out of the way and not have to worry out early-bird deadlines, after all I've sat in the same seat for 10 years now, except for one year 3 years ago where Pompey sold it after I missed a deadline by 3 days after ringing in advance to explain a unforeseen situation.

Still that is all in the past, Pompey are an established Premiership club now with aspirations for Europe, they will have ironed out all the problems with tickets by now surely?

Like hell they have!

After countless efforts in trying to ring the ticket office and listening to the message that "all season tickets should have arrived by Monday 13th" and then heard the same 4 goals be screamed into my ear by an over excited Sam Matterface, I find myself as high as 41st in the queue! All this whilst being reassured that my call is important to the club, too bloody right at 10p a minute!

There are probably many of you who received your tickets in ample time who think I am having an idle rant, but after giving up on any hope of getting through on the 'phone, I took a half day off work and made the trip from my home in Gosport to Fratton park to get my ticket myself. On arrival at Pompey's new ticket office, I was pleasantly surprised to have about 25 others in the same predicament to chat to, all this whilst queuing in the pouring rain at the new al fresco ticket windows.

Now then, Pompey are blaming postal strikes for unforeseen delays in tickets arriving to absolutely everyone, if this is the case why did all of my mates receive theirs? And come to think of it, why was my ticket still in the ticket office, not even in an envelope and not lost in a sorting office?

Because Pompey once again forget who the lifeblood of the club is, we are taken for granted and treated with contempt in many cases, I got my ticket without an apology or explanation and was supposed to take it with grace, or Pompey know that unlike other businesses where, you paid 580 in advance and were shoddily treated, you would say "stuff this, I want my money back" and go elsewhere, no, Pompey are all to aware of the fact that "elsewhere" is watching that team up the road, or Southern league stuff at Privett park.

Pompey, you may play Premiership football, but trust me, your fans relations are still somewhere in the Conference south.

Feel free to reply to my open letter Pompey, I won't hold my breath!




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The Journalist

Writer: paultsmouth Mail feedback, articles or suggestions

Date:Tuesday August 14 2007

Time: 11:18PM

Your Comments

its not good enough is it, we are a prem lge club - and as much as we are moving forward on many areas some are just unnaccetpable really arent they... its like you say mate they have us over a barrell really dont they, we are not going to turn round and demand our money back as some things you cant just change like that can you. there seems to be a hell of a lot of people affected by this, when will we {pompey} ever learn... its going to be a nightmare getting in the ground aswell tomorrow isnt it - delayed kick off anyone?
pompeyrug
I'm going to have to go into one of my "the club will never be regarded as proffessional on the pitch until we are considered proffesional off it" and currently pompey aint. paultsmouth's story is just another in a long line of haphazzard poorly managed incidences, backed up by pure arrogance. as for kick off delay, i bloody hope so cos i will be coming down from old london town getting in will be a shambles for sure
russellm
Got mine ages ago, but to hear that your's hadn't even been stuck inside an envelope beggars belief. Maybe they've got cctv footage of you standing up 'in your seat' during a few games last season? Or smoking under the stand? ;)
Tantona
Forgot to mention, I had to go to Fratton and get my ticket last year as well!
paultsmouth
It's now Wednesday15th August and my two season tickets have still not arrived. In the past 3-4 weeks I have phoned on and off to check they have my correct address, which they did, and to be told 'there are delays' but that they would arrive soon. Yesterday I was 26th in the queue, waited over an hour to be spoken to only to be told, after a very casual, "sorry for the delay", that they had sent it to an address that I left 5 years ago. I have now been issued with a temporary card for tonights match but will have to queue at the Mega Store for god knows how long before the match! It tends to take the edge off the game a bit!
Et_tu_Pompeii
this is all shabby and very unacceptable isnt it - the darker side of portsmouth football club that needs to be brought into the modern era... as fans we feed so much money into the club, so we deserve alittle more respect back dont we. i dont have a season ticket this season, but no doubt i will have to go through all of this myself next yr when i get it back...
pompeyrug
i dont have one, but my friends do. I always try to find a brighter side to things...so...maybe this is just the clubs way of ensuring that only the very best fans get there season tickets? really, this is apauling, and i though the club had improved off the pitch, but this is just pathetic.
pompeycarpet
I think their database is a bit corrupt. I got my tickets, and my wifes, and my sons, and some literature addressed to a young lady that used use our address, as she lives in plymouth, when she was my sons girlfriend 4 years ago. Obviously his girlfriend of 3 years, was NOT impressed at this, and is getting all sorts of grief over it. Then we discover that his girlfriend of 3 years, has not received her ticket, and it has been sent to the sddress her dad used to live at 2 years ago, before he got a divorce... along with his ticket, and his new partners who never lived their in the first place???? All i can assume is when they tried to update their databases, the computer said NO!
Midge
 

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