UK time is: 02:44:06
Vital Login
Social Login

Choose your club

Other Sites

Network Navigation

Vital Partners

'If It's Football, It's Vital'

Cup final tickets - credit where it's due

Portsmouth Football Club and Ticketmaster were heavily criticised for the way tickets for the FA cup semi final were organised and sold - in many cases rightly so, in some probably unfairly so...

In all fairness Portsmouth Football Club then held up their hands and said 'yes we did some things wrong'. But what we also have to remember is that although we have used Ticketmaster for tickets this season the organisation of what 35,000 tickets was always going to be difficult and was something new to us and the club, ok maybe it should not have been to them though. As a result our voices were heard and the way tickets for the final have been organised and allocated has been much, much better and smoother - have you really heard many complaints about the way the process of ordering tickets has gone this time round? Not really.

Some were unhappy at the way that we could only order in blocks, for example you might be in the Fratton End but have friends in the North Stand but this time you could not sit with them, but the way the tickets were been broken down I think has made it work all the more smoothly. At the end of the day you must have got to know those sitting around you, and are in most probability sitting with friend's week in week out anyway - or in the same stands as friends - so sitting with them is not an issue really is it? When all is said and done though the harshest answer of all could be if you so desperately wanted to sit with someone else at Wembley why are you not doing this week in week out throughout the season anyway?

The club listened to the fans and organised the tickets as best they could, and as I say I feel credit should go where it is warranted to be honest.

I also think that a hell of a lot of thanks, credit and praise should be given to Peter Storrie - ok he might have thrown a wobbler when meeting one lot of fans - and the people at the Ticket Office, particularly Elaine Giles.

Put it this way guys, I know not everyone that has been to the '3 or more games needed' could get a ticket as they were not the named person who ordered but they said that if you put forward your case they would 'look into it' and Storrie and Giles did this and have in many instances been able to help - I am sure they could not help everyone as it would not have been physically possible to allocated tickets to every single person that could have qualified that has asked, but I have not come across one single person that has pleaded their case and not been helped!

I am not going to lie, sometimes the people at the Ticket Office have been about as helpful to me as a chocolate teapot would be, some would not so much as give me the time of day and this winds me up, but on the whole for the cup final process I think they have done Portsmouth Football Club proud and I for one will be raising a glass in toast of them prior, and hopefully after the cup final, and would hope that those of you helped by the club would do so likewise.

If you have any messages that you would like passed onto Elaine Giles, Peter Storrie or the Ticket Office as a whole please forward them to me via email and/or leave a comment below I will get them all forward at once to the club to show the support and appreciated that has been felt by many - come on guys share your thoughts and like I have give credit where it is due...

PLAY UP POMPEY!

Join the Vital Pompey Debate




Use your social login to comment on front page articles. Login using you Facebook, Twitter, Google or LinkedIn accounts and have your say!

The Journalist

Writer: pompeyrug Mail feedback, articles or suggestions

Date:Wednesday April 30 2008

Time: 1:16PM

Your Comments

They have done well because they responded to the problems of the semi final and attempted to find a better way. It was a much less stressful experience for season ticket holders and others were dealt with by the office sympathetically. Thanks to all involved.
eastneydave
We share 2 season tickets between 4 of us and as such only 2 of our group got official rights to the season tickets (we drew straws). I pleaded our case to Peter Storrie and have had no reply as yet and with all tickets sold out I don't hold out much hope. While I commend the club for trying to reward seemingly more loyal fans, I can't help feeling a little hard done by!
pooky
No doubt getting tickets for the Community/Charity Shield in August will quite straight forward too. Who do we want to play Manure or Chelski?
storagematt
manure have had a great seaon, they won the community shield, they didnt care about the carling cup, so put out a reserve team against coventry, and they are favourites for prem and champ league... only team to really stop them this season?
jbaker
i would rather play chelsea...avram owes us one!
pompeycarpet
You will win by four goals i think...
quietman
As a "date base case", I was very pleased when Elaine Giles responded promptly to my letter which said I bought two tickets each week and not one. I was told that if I supplied my debit card i would be assured of two tickets within ten days. Alas, not only have 15 days passed, but also my "day" which was the 28th April, (the day for my category to get tickets) has passed and I still have nothing. I don't even have the original letter I was sent with my allocation number on it, as she took that with my debit card and did not return it. I have been assured that if I gave my debit card number in, then I will get my tickets and I am to give it another ten days. You can imagine my trepidation when I read in tonight's evening news that all Cup Final tickets have now been sold.......
Gandor
good luck Gandor, I know of a few that got through via Ticketmaster Manchester, some just said they were on the database and got tickets! Don't know if it will be checked later or not
paultsmouth
Rug You know my previous dealings with Elaine on a separate matter. She has always been friendly, attentive and willing to help when she can. I'm glad she and her team are now "publicly" getting some credit for the work they do.
UKTony
Gandor you will get your tickets, if elaine promised you tickets then you will get them - she wouldnt screw you over.
what you have to bare in mind all cup final tickets are now sold, and this will include your tickets - altho i dare say a 'few' are still around with supporters clubs maybe getting alittle more if their allocation was too low... you will get them.
pompeyrug
Gandor, As Rug says - you WILL get your tickets. I was in exactly the same boat as you and they arrived yesterday (30 April) by Special Delivery. Elaine is very switched on and is top class when it comes to customer service. See you at Wembley.
NinjaTim
I think you are all smashing reassuring me about my tickets, and I am sure you are right. I did meet Elaine and she did seem a very "together" lady - but I can't help worrying....... I must say the staff at Reception, The Community desk and the shop are all absolutely delightful and very helpful. (My old mum always said, if you can't say something nice, don't say anything - so I shan't mention the ticket office - although the man with the beard is very nice and helpful). PS: Shan't be going to the ticket office next year - me and the old boy have just joined the ranks of the Season ticket holders.
Gandor
Gandor - i am 100% positive you will get a ticket. my ticket, which i got almost entirely thanks to you, arrived today, so i see no reason why they would give me one, but not you. good luck, im sure it will arrive soon!
pompeycarpet
Where you sitting then carps?
pompey4me
where you a season ticket holder to Gandor? im previously a north lower, but had to book mine in the north upper to get it at the early bird, but hopefully i will be able to move back into the north lower at the end of may...
pompeyrug
 

Have Your Say

Log in...
with your social network     OR     with your Vital account

Recent Articles

Does AA deserve the job? (Wednesday April 23 2014)

On this day in history...23rd April (Wednesday April 23 2014)

Toast 7#37 - six of the best (Tuesday April 22 2014)

On this day in history...22nd April (Tuesday April 22 2014)

Stats: Northampton v Pompey (Monday April 21 2014)

Stats: Pompey v Bristol Rovers (Sunday April 20 2014)

4 in a row almost seals safety! (Saturday April 19 2014)

Archived Articles

List All Vital Pompey Articles
Have your say
Click here to suggest an article
Click here to suggest a poll

Vital Members League (view all)

1. PFCblue 117
2. storagematt 115
3. pompeyrug 103
4. mslorna48 94
5. Emsworthianblue 52
6. eastneydave 41
7. Pompeytim 40
8. Lemmi 28
9. PompeyJake 19
10. Jimsmithswig 19

League Results (view all)

League Table (view table)

Team P W D L GD Pts
10. Bury 44 13 18 13 8 57
11. Dag & Red 44 14 15 15 -4 57
12. Mansfield 44 14 15 15 -8 57
13. Portsmouth 44 14 15 15 -10 57
14. Wimbledon 44 14 14 16 -4 56
15. Newport 44 13 16 15 -3 55
16. Cheltenham 44 13 16 15 -7 55

Breaking League News

Smith Out For The Season
Bristol Rovers : 23/04/2014 18:21:00
Walton Appeal Rejected
Hartlepool : 23/04/2014 17:50:00
Moore Keen To Commit
Wimbledon : 23/04/2014 14:34:00
Bentley Gutted By Defeat
Morecambe : 23/04/2014 14:27:00
Does AA deserve the job?
Portsmouth : 23/04/2014 12:58:00
Jordan Back And Feeling Good
Fleetwood : 23/04/2014 11:59:00
Ref For Argyle v Hartlepool
Plymouth : 23/04/2014 09:50:00

Current Site Poll (view all polls)

Assuming AA get the job, what should he do?
Suggested By:  
Stick with his current coaching set-up 9%
Bring in a vastly experienced assistant 26%
AA will know best... 65%